Returns Policy

At ZARTHENIAL, we are committed to ensuring your satisfaction with every purchase. If you're not entirely pleased with your order, we've outlined a straightforward and fair returns policy below to guide you through the process.

Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Returned products must be in original condition, unworn, unwashed, with tags attached.
• Certain items, such as intimate apparel and customized products, cannot be returned unless they are defective or damaged.

Return Process

1. Contact our Customer Service at [email protected] to initiate the return process.
2. Please include your order number, the item(s) you wish to return, and the reason for your return in your email.
3. Our team will provide you with a return authorization and instructions on how to proceed.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within 14 business days. Please note that shipping costs are non-refundable.

Exchanges

If you wish to exchange an item for a different size or color, please return the original item(s) and place a new order. This ensures the fastest handling and availability of your preferred item.

Damaged or Defective Items

If you receive a damaged or defective product, please notify our Customer Service immediately at [email protected]. We will arrange a prompt replacement or refund as per your preference.

Thank you for shopping with ZARTHENIAL! We appreciate your business and strive to provide you with the best possible customer service.